Terms and Conditions

  • For Subscribed members, every members will get the earliest updates about our new collections, sales items, updates look book and size guides and pre-order slots.
  • All items are delivered by either Indonesian verified legally and national trusted Courier Service. Alternatively, customers can also pick up their purchases at the showroom store located on at our permanent stand shop at Central Department Store at Grand Indonesia Mall.
  • Delivery fees apply all over Indonesia for all items.
  • After customers receive e-mails of purchasing order, the ordered item is reserved for 2 days after e-mail is sent. Customers who fail to confirm payment within 2 days, the company may assess as invalid order and we may cancel your order to protect another customers’ interest.
  • Any mistake from making wrong money transfer, transferring money to the wrong account or making transaction for the purchased items, however not to the company account, the company may assess that the purchased item is unpaid and the customers are responsible for the verification.
  • Demonstrating false transaction, any attempt or any practice to convince the company of payment for purchased items, such actions are regarded as criminal and the company will do the best to proceed legal action in order to protect other customers from the criminal.
  • Items will be sent on the next day except Sunday. Delivery time may take 1-5 days.
  • Customers are responsible to provide the company with correct recipients’ names and addresses. In case that the product is sent to the wrong destination provided by customers and the item is picked up and signed by another person, however not by the right recipient, the company may not be responsible for any refund, compensation or replacements unless it is the company’s false.
  • In case that customers provide the company with the correct address, however the item is delivered to a person falsely claimed, the company will do the very best to track the delivery of the order, however the company may not pay compensation or send the replacement.

 

PRODUCTS RETURN PROCESS TERMS AND CONDITIONS

We are not allow for**Any discount items, items purchased through special promotion or items which are not purchased at full price. But Change in sizes ***not the color*** may applied to this term.
Customers may request for the exchange of defective items received only ***within 1hour***after certified received from both party through photos evidence, not for other reasons; this terms and conditions are not under warranty terms and conditions.

 

Please call contact customer support number +62 8787 850 1679 or send e-mail to hello@silvermist.co.id . The item needs to be shipped back within 30 days after the receipt date. Details of the returned item should be provided.

  1. Send the item back in its original undamaged parcel and pack it securely. Attach the parcel with business response document provided.
  2. Send parcel at local post office (Registered post) according to the instruction provided in business response document. No additional fee is required.
  3. Provide the company with tracking number by contact +62 8787 850 1679 or send e-mail to hello@silvermist.co.id

*Product can be returned with no charge according to following condition
*All types of product can be replaced free of charge only once. For next time, customers have to pay 50,000idr/ 1 product

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